Terms and Conditions

Effective Date: May 13, 2026

Plain-language summary: Hi Aura is a supportive wellness and community platform, not a medical or emergency service. Please use it thoughtfully, respectfully, and safely.

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of websites, apps, content, communities, tools, communications, subscriptions, and services provided by Hi Aura LLC (“Hi Aura,” “we,” “us,” or “our”). By using Hi Aura, you agree to these Terms and our Privacy Policy.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to use Hi Aura. By using the services, you confirm that you meet this requirement.

3. What Hi Aura Provides

Hi Aura provides maternal wellness content, emotional support tools, journaling features, daily check-ins, AI-supported companionship, community-centered experiences, educational content, and related digital services. Features may change, expand, pause, or be discontinued as the platform develops.

4. Not Medical, Mental Health, Legal, Financial, or Emergency Advice

Hi Aura is not a medical device, healthcare provider, therapy service, crisis hotline, or emergency response service. Content and AI-supported responses are for general wellness, reflection, emotional encouragement, and informational support only. They are not a diagnosis, treatment plan, or substitute for professional care. If you believe you or someone else may be in danger, call emergency services or a local crisis resource immediately.

5. User Accounts

You may need an account to use certain features. You agree to provide accurate information, keep your login secure, and notify us of unauthorized access. You are responsible for activity under your account.

6. User Content

You may submit journal entries, Tiny Wins, reflections, messages, comments, feedback, images, survey answers, or other content (“User Content”). You keep ownership of your User Content, but you grant Hi Aura a worldwide, non-exclusive, royalty-free license to host, store, process, display, reproduce, adapt, and use it as needed to provide, improve, protect, and operate the services. We will handle personal information according to our Privacy Policy.

7. Community Standards

You agree not to use Hi Aura to harass, threaten, exploit, impersonate, defame, spam, discriminate, distribute harmful code, violate privacy, infringe intellectual property, or post unlawful, abusive, sexually exploitative, dangerous, or misleading content. We may remove content or restrict accounts that violate these standards.

8. AI-Supported Features and Luna

AI-supported features may generate imperfect, incomplete, or inaccurate responses. You are responsible for evaluating whether any response is appropriate for your situation. Do not rely on AI outputs for medical, mental health, legal, financial, safety, or emergency decisions. Hi Aura may monitor, review, store, or process AI interactions to provide service, improve quality, enforce safety, and comply with law.

9. Subscriptions, Payments, Founding Members, and Promotions

Some features may be free, paid, promotional, founding-member based, or subscription-based. Prices, benefits, availability, and renewal terms will be disclosed at checkout or in the applicable offer. Unless otherwise stated, fees are non-refundable except where required by law or platform rules. App store purchases may be governed by Apple, Google, or another platform’s payment terms.

10. Referrals, Perks, and Partnerships

Hi Aura may offer referral programs, community perks, discounts, partner benefits, or founding member rewards. We may modify, limit, suspend, or end these programs at any time. Abuse, fraud, or manipulation may result in loss of benefits or account restrictions.

11. Intellectual Property

Hi Aura, Luna, the Hi Aura name, logos, designs, text, graphics, product concepts, software, features, prompts, content, and brand elements are owned by or licensed to Hi Aura and protected by intellectual property laws. You may not copy, sell, reverse engineer, scrape, exploit, or misuse our intellectual property without written permission.

12. Acceptable Use of the Services

You may not interfere with the platform, bypass security, access nonpublic systems, use automated scraping, overload infrastructure, use the services for unlawful purposes, or attempt to extract models, prompts, source code, user data, or confidential information.

13. Third-Party Services

Hi Aura may integrate with third-party services such as hosting providers, app stores, analytics tools, AI providers, payment processors, email providers, social platforms, or partner resources. We are not responsible for third-party services, policies, content, availability, or actions.

14. Beta, MVP, and Pre-Launch Services

Some Hi Aura features may be in beta, MVP, testing, early access, waitlist, or pre-launch status. These features may contain bugs, change quickly, have limited availability, or be discontinued. Your feedback may be used to improve Hi Aura without compensation unless separately agreed in writing.

15. Disclaimers

Hi Aura is provided “as is” and “as available.” We do not guarantee uninterrupted service, error-free functionality, specific results, emotional outcomes, community outcomes, revenue outcomes, or that all content will be accurate or suitable for every person.

16. Limitation of Liability

To the fullest extent permitted by law, Hi Aura and its owners, officers, employees, contractors, partners, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or emotional distress arising from use of the services. Our total liability for any claim will be limited to the amount you paid to Hi Aura in the three months before the claim or $100, whichever is greater, unless law requires otherwise.

17. Indemnification

You agree to defend, indemnify, and hold harmless Hi Aura from claims, damages, liabilities, costs, and expenses arising from your use of the services, User Content, violation of these Terms, or violation of another person’s rights.

18. Termination

We may suspend or terminate access to Hi Aura if you violate these Terms, create risk, misuse the platform, or if we discontinue services. You may stop using Hi Aura at any time.

19. Governing Law

These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law rules, unless applicable law requires otherwise.

20. Changes to Terms

We may update these Terms from time to time. The updated version will be posted with a revised effective date. Continued use of Hi Aura after changes means you accept the updated Terms.

21. Contact

Questions may be sent to: hello@hiaura.co.